Travel Guard bought through Travelocity a problem for Triad

When you buy excursion insurance policies, you’d consider it would protect you if the trip was canceled. Nevertheless, generally browse the good print.

GREENSBORO, N.C. — Jennifer Freeman and her husband ended up excited about the cruise they booked, but far more so for their son. The Royal Caribbean cruise was a shock he had been chatting about for months.

“Every time the industrial would arrive on, he would get psyched and preferred to go,” Freeman explained.

Late very last calendar year, Freeman and her partner booked the cruise but did not explain to their son. Scheduled for the end of March the trip would finally have to be canceled.

“We didn’t terminate the excursion, Royal Caribbean canceled it,” Freeman reported.

The cruise line giving a comprehensive refund but now Freeman had to access out to the airways for a refund as very well. The flights had been booked through Travelocity. When Freeman at first known as to e-book the flights, she bought journey insurance policies.

“It was just some extra defense simply because there are so many variables when you are touring with a child,” Freeman reported.

When Freeman contacted Travelocity about a refund, she was directed to a third-celebration business that provided the insurance policies protection. Travelocity supplied get in touch with data for Travel Guard and informed Freeman she desired to reach out to them.

“I did not recognize I acquired insurance coverage by way of yet another enterprise,” Freeman stated.

When Freeman arrived at out to Vacation Guard, she was explained to her insurance policy did not go over cancelations and she was only in a position to get a credit rating for future flights from the airlines. Freeman arrived at out to each American Airlines and Frontier who were the airways associated and was explained to the exact same thing.

“American (Airlines) said, I experienced to refer to Vacation Guard for my provider security,” Freeman mentioned.

At very first, Freeman wasn’t extremely worried about acquiring the refund but the runaround was starting to bother her.

“I was contacting them (Journey Guard) almost every other working day,” Freeman claimed.

Finally, Freeman was told that she would not be getting a refund but would be in a position to get credit for the flights. Journey Guard instructed her the vacation insurance she purchased was not eligible for a entire refund.

“I did not know there were being different styles of insurance coverage,” Freeman reported.

Frustrated about the overall ordeal Freeman attained out to WFMY News 2 for some assistance and clarification on her coverage. Immediately after sending us the emails she exchanged with Travelocity, Vacation Guard, American Airways, and Frontier we achieved out to all 4 corporations.

“I didn’t definitely know what else to do,” Freeman said.

Equally airways expressed compassion for the circumstance that Freeman located herself in but directed us back again to Travelocity considering the fact that that is where by the flight was booked. When we reached out to Travelocity a agent directed us to Journey Guard as the insurance policy company.

“We are dealing with a historical amount of statements as a company this is wholly unparalleled,” a Vacation Guard spokesperson reported.

At very first, it appeared like a refund would just choose time but eventually it was established that based mostly on the plan Freeman purchased she was not entitled to a refund.

“It’s in the identify, excursion coverage, so if you really don’t go on the vacation there is absolutely nothing to insure,” a Vacation Guard spokesperson mentioned.

It appears unusual that you could obtain journey insurance plan but to enact the policy you should go on the excursion but there are restrictions primarily based on cancelations. Although it may perhaps seem to be like a fantastic plan to buy journey insurance policies as an extra layer of security there are distinctive guidelines offered that include unique difficulties.

“Our conditions and ailments are listed on the plan but sad to say people today don’t read through the policy,” a Journey Guard spokesperson said.

The other difficulty in this condition and most very likely quite a few other people is that Freeman was under no circumstances informed about the correct plan she was acquiring or supplied selections. She was basically asked if she required vacation coverage and said, “indeed.”

“How they (Travelocity) present (the policy) is a authentic dilemma for us. We really do not like the way they current market our insurance policies,” a Travel Guard spokesperson mentioned.

The corporation has a number of insurance plan choices but mentioned vacation companies usually offer the basic edition to clientele without the need of detailing the information.

In this occasion, we reached again out to Travelocity and described the condition. We also advised a representative we had spoken with a Vacation Guard representative. A couple of times later on a consultant with Travelocity contacted Freeman and agreed to give her a entire refund.

“News 2 is great! They seriously aided to take care of my dilemma when I could not do it myself, and really I never assume even at this issue now we would have experienced a resolution with no News 2,” Freeman reported.

Getting vacation insurance coverage is not a bad thing and, in lots of circumstances, can confirm to be helpful but it is essential to know just what you are obtaining ahead of purchasing it. The finest guidance is to simply just inquire inquiries about the coverage to guarantee what you want to be coated is in simple fact – covered. 

Then make absolutely sure you study it intently before signing and shelling out.


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